Aksìa founded Covisian in 2015 by the merger of Contacta & Visiant.
2nd largest player in Italy and 3rd largest in Spain for business process outsourcing “BPO” services in the customer management industry and fastest growing player in sector active in the implementation of add-on acquisition strategy.
Covisian offers a variety of services including inbound and outbound calls, credit collection and analytics-enabled customer management services.
Platform investment with significant opportunities to consolidate the Italian market and selectively acquire targets across Europe.
Proven and scalable workflow management model known as Sparta optimizing operational efficiency and quality.
Sourced and executed 8 strategic acquisitions; Visiant, 1254, CSS, Vivocha, Telesurvey, RBS, GSS and Unitono Contact Center.
The acquisitions expanded the product portfolio and grown market share
Sales and EBITDA have grown 80% and 69% respectively since the acquisitions driven by organic and non-organic growth.
Completed in February 2019 the acquisition of GSS Line Global Solution a multi-channel provider of CRM BPO services based in Spain with LATAM exposure. Generating €120m and €7.8m of sales and EBITDA.